Terms of service

1. Who these terms are for

The Voice Store (“the Platform”, “we”) provides hosted storefronts to professional voice actors. These terms govern three parties:

• Actors: the voice actor who opens a storefront. The actor is the merchant of record for everything sold from their storefront: AI voice generations, studio recordings and live sessions.
• Customers: anyone who buys from, or signs in to, an actor’s storefront. Customers contract with the actor; the Platform processes the transaction and delivers the product on the actor’s behalf.
• Visitors: anyone who browses a storefront or the Platform site.

By opening a storefront, placing an order, or using a storefront you accept these terms. If you act for a company you confirm you may bind it.

2. The Platform is not a marketplace

Each storefront is the actor’s own site. The Platform does not list actors against each other, does not set their prices, and is not a party to the contract between an actor and a customer, except for the payment processing and delivery services described here. Disputes about the quality or fitness of a recording are between the customer and the actor; the Platform may assist but has no obligation to adjudicate.

3. Actor accounts and storefronts

• You must be at least 18 and legally able to sell your services in your country.
• You must verify your email address before taking a storefront live.
• You may only offer voices that are your own. Before an AI voice is sold, you record a verification video reading a script the Platform generates; the Platform keeps a record of that verification (see Section 6).
• You are responsible for the content of your storefront, your samples, your pricing and the licence terms you set.
• Slugs and custom domains are yours while your storefront exists; reserved and trademark-infringing names may be reclaimed.
• You must keep your account credentials confidential and tell us promptly if they are compromised.

4. Plans and fees

Storefronts run on a Free, Mid or Premium plan. The monthly price, the commission the Platform keeps on each sale, the per-generation fee on AI audio and the features included are shown on the pricing page and in your dashboard at the time you choose or change a plan. Fees are charged in the currency of your storefront. Plan changes downward take effect at the end of the current billing period; changes upward take effect immediately.

Inference costs for AI generations are metered. On Free and Mid they are deducted from your sale proceeds. On Premium, where the customer pays your own Stripe account directly, the Platform invoices you for usage and charges the card on file; unpaid usage invoices pause generation on your storefront until they are settled.

5. Payments

All payments are processed by Stripe. On Free and Mid plans the Platform is the settlement party: customers pay the Platform’s Stripe account and the Platform pays the actor their share by payout, after fees and commission, on the schedule shown in the dashboard. On Premium plans the actor connects their own Stripe account and customer charges are made directly to that account; the Platform never holds those funds.

The actor is responsible for any taxes due on their sales, for issuing invoices where their jurisdiction requires it, and for keeping their Stripe account in good standing. A negative balance (for example after a refund or chargeback) may be recovered from future sales or charged to the actor’s card on file.

6. AI voice generations and licences

An AI generation is a synthetic audio file made from a script the customer supplies, in the actor’s voice, using a model the Platform operates on its own infrastructure. Every generation is a separate licence from the actor to the customer, granted at the moment the file is delivered and on these conditions:

• The customer may use the audio for the purposes the actor allows and never for the purposes the actor prohibits. The actor’s allowed and prohibited uses, and any custom licence text, are shown on the storefront before purchase and are snapshotted into the licence receipt at generation time. Later changes to the actor’s terms do not affect an existing licence.
• Regardless of the actor’s settings, the audio may not be used to impersonate the actor, to make it appear the actor endorses something, to train or fine-tune a voice or speech model, for deceptive, defamatory, harassing or unlawful content, or in any way that violates applicable law.
• The customer declares their intended use at checkout; a false declaration voids the licence.
• Scripts are screened before generation. The Platform may refuse a script without giving a reason and without charge.
• The licence is non-exclusive, non-transferable except as part of the finished work it is embedded in, and worldwide.
• The actor keeps all rights in their voice and in the synthetic voice model. The customer owns their script.

Licence receipts.For every generation the Platform writes an immutable receipt recording the storefront, the voice, the seconds generated, the amount charged, a hash of the script, the actor’s restrictions at that moment, the customer’s declared use and the version of these terms. Receipts identify people by a keyed hash of their email, not the address itself, and survive the deletion of either account. They are evidence in a dispute and are available to the actor and the customer on request.

7. Studio recordings (projects)

A project is a human recording made by the actor. The customer submits a brief, the actor quotes, the customer pays, and the actor delivers files through the storefront. Revisions, turnaround and usage rights for human recordings are those the actor states in the quote. Delivered files are available for download for the period shown on the project page.

8. Live sessions

Live sessions are directed recording sessions booked by the hour or block on a Premium storefront. A session is confirmed when it is paid. The customer receives connection details before the start time. If the actor cannot attend, the session is refunded in full; if the customer does not attend, the session is charged as booked unless the actor’s stated policy says otherwise.

9. Refunds

On Free and Mid plans all sales are final: AI generations are charged when delivered and cannot be returned, and project and session payments are not refundable once made, except where the actor fails to deliver or the law requires otherwise. On Premium plans the actor sets a refund policy for their storefront, shown at checkout, and that policy governs. The Platform may refund at its own discretion where a generation failed or was unusable because of a Platform fault, and may withhold generation from a customer who abuses refunds or chargebacks.

10. The AI demo

Actors may enable a short public demo that lets visitors hear their voice speak a few words. Demo audio is watermarked in length and may not be downloaded, reused or redistributed. Demo usage is limited per visitor and per day; the actor pays the metered cost of demo generations.

11. Acceptable use

You may not use the Platform or any storefront to:

• clone, sell or generate a voice you do not own or have not been authorised in writing to represent;
• upload content that infringes others’ rights or is unlawful in the actor’s or customer’s jurisdiction;
• probe, scrape, overload or interfere with the service, or reverse engineer the voice model;
• circumvent screening, licence terms, rate limits or payment.

We may suspend a storefront, a customer or a generation immediately where we reasonably believe these rules are broken.

12. Content and intellectual property

Actors grant the Platform a licence to host, process, transcode and deliver their samples, verification media, storefront content and synthetic voice model solely to operate their storefront. The Platform claims no ownership of any voice. The Platform’s software, themes and branding are its own; storefront templates are licensed for use on the Platform only.

13. Data retention and deletion

An actor may close their storefront at any time from the dashboard. Closing deletes the storefront, its voices, samples, synthetic voice model and undelivered media within 30 days. Financial records, licence receipts and the consent record of the actor’s voice verification are kept for as long as the law and the resolution of disputes require, in the reduced, hashed form described in Section 6. Customers may request deletion of their account on a storefront; delivered files are removed and their orders are kept as financial records. Details are in the Privacy Policy.

14. Availability and changes

The Platform is provided as is. We aim for continuous availability but do not guarantee it, and generation capacity may be limited at times of high demand. We may change features, plans and prices with notice in the dashboard; price changes take effect at the next billing period. We may change these terms; material changes are notified by email and the version string above changes. Continuing to use the Platform after the effective date is acceptance.

15. Liability

To the extent the law allows, the Platform’s liability to an actor or a customer for any claim is limited to the fees the Platform received from that party in the twelve months before the claim, and the Platform is not liable for indirect or consequential loss, lost profits or loss of data. Nothing limits liability for fraud, death or personal injury caused by negligence, or anything that cannot be limited by law. Actors indemnify the Platform against claims arising from content they sell or licence terms they set.

16. Governing law and contact

[Counsel to set governing law, venue and the operating entity’s legal name and address.] Questions about these terms go to the contact address shown on the Platform site.